You should understand the specific legal rights available to you regarding privacy issues in the country in which you are residing; however, most countries’ privacy laws provide some or all of the following rights in respect of privacy of personal information:
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1
Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
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2
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, although we may need to verify the accuracy of the new information you provide to us.
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3
Request erasure of your personal information This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to hold or process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local laws. Note; however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
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4
Object to processing of your personal information. This is where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
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5
Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios:
a. If you want us to establish the information's accuracy;
b. Where our use of the information is unlawful but you do not want us to erase it;
c. Where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or
d. You have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
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6
Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we have used the information to perform a contract with you.
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7
Withdraw consent at any time where we are relying on consent to process your personal information. In this regard; however, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent then we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Generally, we will not charge any fee for making an initial request for the above actions and enquiries about your privacy issues. In some cases; however, we may charge a reasonable fee to cover the costs of compiling the relevant information requested by you – including (but not limited to) administration costs and photocopying costs, etc. If this is the case then we will first provide an estimate of any fees to be charged and you will be asked to confirm in writing your agreement to such fees.
In some circumstances we may refuse to provide you with access to or correct your personal information, including, but not limited to, where:
- Giving access would have an unreasonable impact on the privacy of others,
- The information relates to existing or anticipated legal proceedings,
- Giving access would be unlawful, or
- The request for access is frivolous or vexatious.
If we refuse to give you access we will provide you with an explanation in writing.
