PHILIPPINES

Philippines: Temporary Container Deposit Refund Procedure

Please be informed of the temporary procedure for the submission of Container Deposit Refund request and releasing of available checks effective immediately until further notice.

Container Deposit (CD) Refund Receiving Procedure

Send an email with a complete set of required documents to Mailmnl.refund@cma-cgm.com.

All submitted documents shall be subjected to review and verification:

  • Original PR/CD/OR supporting payment of container deposit
  • Letter of Request should be in consignee’s letterhead signed by an authorized company representative, indicating the following:
  1. Name of Entity/Broker to whom refund would be issued
  2. Name of authorized person to pick-up the refund
  3. Bank details of payee name*

  • EIR copy (IN and OUT)
  • BIR Registration – Form 2303 of Entity/Broker as payee for refund
  • Bank Certificate *

All attachments MUST be sent as an image/photo; otherwise, it will not be processed

Mandatory subject email: Brand name (CMA CGM, ANL, APL or CNCAPL), BL and Receipt number – example: CMA – BLxxxxxxx – PR#xxxxxx

Surrender the original documents on Tuesday (9am to 5pm) or Wednesday (9am to 3pm) for a release on Thursday


*New requirement needed:

  • Bank Details of payee name (for future reference)
  • Bank Certificate indicating bank account number of payee branch of deposit and bank swift code (original)
  • Validated deposit slip (supporting documents to bank certificate or in the absence of bank certificate)

Container Deposit Refund Check Follow-ups

Please send to the following email addresses:

Manila or CMA CGM, ANL and CNC Carriers


Container Deposit Refund Releasing Procedure

Surrender the original documents through the drop box located in the office every:

  • Tuesday (9am to 5pm)
  • Wednesday (9am to 3pm)

  • Check releasing/pick up is every Thursday for those who have submitted the complete original documents before Wednesday 3pm
  • Check payments will be placed to drop box by CD refund in-charge
  • Customer/Broker will pick up the check and sign the voucher and return to drop box

Please contact your local representative if you need any assistance.


We thank you for your business and continued support.