Philippines: Manila Schedule during the Community Quarantine

Dear Valued Customer,

Following the latest measures announced by the Philippine Government, we would like to confirm that all activities of the CMA CGM Group is operational and that we are able to support and serve our customers on a regular basis, while complying with all directives issued by the Government.

CMA CGM Group is committed to ensuring health protection of our staff, customers and partners while ensuring business efficiency.

Therefore, we will start to have several functions performed remotely from March 16th. All our staff are reachable on either the usual office numbers or mobile phone.

Kindly refer to the following details from 16 to 20 March 2020.

CC PH Office Status
Import and Export Docs Counter Open from 8:30AM to 5:30PM
Cashier Open from 8:30AM to 5:30PM

Please note that the Manila Terminals (MICT & ATI) as well as the container depots CMA CGM Group is currently using are fully operational.

As preventive measure, visitors to the CMA CGM Group Manila office will be requested to wear a mask and make use of hand sanitizers prior to entering the premises.

As advised by our government, we will also practice social distancing measures. Our sales team will work closely with you through phone calls or video conferencing. Should there be a need for face-to-face meeting, we would be glad to attend to your needs on an exceptional basis.

At these challenging times, we ask your cooperation and we would like to encourage you to make use to the largest extent possible of the numerous e-business opportunities the CMA CGM Group can offer such as:

  • Home Printing of BLs
  • Using E-Originals
  • Apply E-delivery at those ports where such functions exist

While reconfirming CMA CGM Philippines commitment to assisting you at best, we thank you in advance for the attention and the cooperation you will deploy in this complex business phase.

We will of course update you should the situation require.

Please contact your local Customer Service Representative if you need any assistance.

We thank you for your business and continued support.